Facility:
Located in one of the prime locations in Gurgaon (near National Highway no.
8) in complete area of 7 Acres having 2 towers.
Each tower with 100,000 sq.ft. covered area. The proposed facility is one of
the tower on Ground Floor & 1st Floor with area of 50,000 sq.ft.
Landscape all around the building.
The facility is equipped with 100% power backup & extra modern safety &
backup devices in the system as two (1000 KVA each) Generators, besides
having UPS .
Cafeteria for to cater & accommodate all the employees even in the prime
time hours.
Security: Employee centric organization & is committed to set high standards
in maintaining tight security for its working Environment round the clock.
Having a professional Security agency round the clock & the facility has
entry to all areas by Access control system only.
Taken extra measures of security for female staff by ensuring the
availability of Female security guards round the clock in the facility.
CCTV coverage round the clock for the facility.
Administration:
Center is a combination of customer centric & safety oriented processes for
working environment.
Air-conditioned Car Fleet for Employee Pickup & drop.
An active member of the BPO Industry’s Employee security Forum.
Concierge help desk for employees round the clock besides a Administration
help Desk.
Facility:
Occupied two complete floors with operational seating capacity of over 525
seats in a single shift & over 1500 seats over three shifts to work on 7x24
x365 days basis.
Having 6 training room, conference room, high end data center with
connectivity to US and UK.
Medical room to meet exigencies.
Technology:
Equipments are from HP, DELL, CISCO, CONCERTO, NORTEL, which are among
the best in the world.
Network Architecture
Network Security
Customize Dialing facility
Inbound Support facility
Quality:
Quality certifications attained for Center from BSI (BS7799 & DPA 1998)
& KPMG(ISO 9001:2000).
Spreading Quality Awareness by conducting Six sigma & Internal Audit
Training on regular basis.
Improvement projects inline with Six sigma to attain business objectives.
Periodic Customer Satisfaction surveys with existing clients.
Training:
Multi skilled Trainers to handle voice Accent, Process & Corporate Training.
TL’s workshop to groom future Leaders of the organization.
Operations:
Paperless Processes
Automated Reports
One vs. All on Performance
